Privacy Policy — FNS INC

1) Information We Collect

A. Information you provide

We may collect information you provide directly, such as:

• Name
• Phone number
• Email address
• Business name and related business details
• Appointment details you submit (date/time, preferences, notes you choose to provide)
• Messages you send to us (including SMS replies)

B. Service and operational data ("service analytics")

To operate and improve the platform, we collect operational metrics and logs such as:

• Call handling counts and timestamps
• Booking outcomes (e.g., appointment booked, rescheduled, or canceled)
• SMS sending and delivery status (e.g., sent, delivered, failed) and message metadata
• System logs for reliability, security, and debugging

These are first-party service-delivery metrics used solely to provide, operate, and report on the Services. We do not sell personal information.

C. Website technical data

When you visit our website, we may automatically collect:

• IP address, device type, and browser type
• Pages viewed and basic usage logs
• Security and anti-abuse signals

If we use cookies, they are used for essential functionality and security. If we introduce third-party analytics or advertising technologies in the future, this policy will be updated to reflect that use.

2) How We Use Information

We use information to:

• Provide, operate, and maintain the FNS platform
• Communicate with you about accounts, appointments, and services
• Send transactional communications such as confirmations, reminders, reschedule links, and follow-ups
• Improve reliability, prevent abuse, and secure our systems
• Provide reporting and performance metrics to our business customers

3) SMS / Text Messaging

FNS may send transactional text messages related to scheduling, confirmations, reminders, rescheduling links, and service follow-ups.

Message frequency varies per appointment (typically 3–5 messages per scheduled appointment).

• Message & data rates may apply
• Reply HELP for help
• Reply STOP to opt out of future automated text messages

If you opt out, we will suppress further automated texts to that number unless you later re-consent. We may retain opt-out records to ensure compliance.

Mobile Opt-In Data: No mobile information, including phone numbers and SMS opt-in consent, will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data will not be sold to third parties or lead generators. Sharing with subcontractors who perform services on behalf of FNS (such as Twilio for message delivery) is permitted solely to operate the platform.

4) How We Share Information

A. Service providers

We use trusted subprocessors to operate the platform, including:

• Messaging and voice providers (e.g., Twilio)
• Infrastructure, hosting, and database providers
• Workflow automation providers
• Calendar and scheduling providers, when applicable

These providers process information only to deliver services to FNS and are not permitted to use it for their own marketing purposes.

B. Legal and safety

We may disclose information if required by law, regulation, or legal process, or to protect the rights, safety, and integrity of FNS and its users.

C. Business customers

If you interact with a business using FNS, that business may receive reporting related to your interaction (such as appointment status or message delivery confirmation). That business controls its own privacy practices.

5) Data Retention

We retain information only as long as necessary to provide the Services and for legitimate business purposes, including compliance and dispute resolution.

Retention may include:

• Account and configuration data while active and for a reasonable period afterward
• Appointment and interaction records for operational reporting and auditability
• SMS logs and delivery events for compliance and troubleshooting
• Opt-out records to ensure STOP requests are honored

6) Your Choices and Rights

You may:

• Request access to, correction of, or deletion of your information
• Opt out of SMS communications by replying STOP
• Request assistance by replying HELP

Privacy requests may be submitted to colin@fnsing.io.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No system is completely secure, and we cannot guarantee absolute security.

8) Children's Privacy

The Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

9) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date.

10) Contact

FNS INC

Email: colin@fnsing.io