Question 1

How does the AI handle emergency calls?

Accepted Answer

The FNS AI recognizes urgent situations (no heat, no AC, burst pipes, power outages) and prioritizes accordingly. It qualifies the emergency, captures details, and either books same-day or escalates to your team. A burst pipe at 2 AM isn't waiting for voicemail.

Question 2

Can FNS integrate with ServiceTitan?

Accepted Answer

Yes. FNS integrates with ServiceTitan, Jobber, Housecall Pro, Google Calendar, HubSpot, and Salesforce. Appointment details flow directly into your existing workflow with no double entry. Typical setup: 4 hours from credential provision. See our integrations page for details.

Question 3

Will customers know they're talking to AI?

Accepted Answer

In testing, most callers cannot distinguish the FNS AI from a human receptionist. According to ServiceTitan data, a typical trade shop turns about 42% of calls into booked jobs—improving how you answer and handle calls matters. The voice handles industry terminology correctly—most customers never ask.

Question 4

What does FNS cost?

Accepted Answer

FNS costs $3,000/month plus installation fee. An in-house receptionist costs $3,800+/month with benefits and can't work 24/7. Most service businesses see ROI within 2-3 months from captured calls alone. See our comparison guide for a full cost breakdown.

Question 5

How long does setup take?

Accepted Answer

Most companies go live within 1-2 weeks. We configure your services, pricing zones, emergency protocols, and calendar integration. Training is included. The 72-hour setup guarantee applies from credential provision.

Question 6

How does review collection work?

Accepted Answer

After service completion (typically 24-48 hours), FNS sends an automated SMS asking for a Google review. According to BrightLocal's 2023 survey, 76% of consumers regularly read online reviews when choosing local businesses. Customers text back a screenshot for verification. Strong reviews build trust and visibility.

Question 7

Do SMS reminders really reduce no-shows?

Accepted Answer

Yes. Research published in peer-reviewed journals has shown that appointment reminders improve attendance. FNS sends confirmation immediately after booking, then reminders at 24 hours and 1 hour before. Fewer no-shows mean fuller schedules.

Question 8

What happens if the AI can't answer a question?

Accepted Answer

The AI is trained on your business information. For edge cases, it can take a message, schedule a callback, or transfer to your team. You receive a transcript and summary of every call within seconds.

Question 9

Is FNS better than an answering service?

Accepted Answer

For service businesses that book appointments by phone, AI receptionists often outperform traditional answering services. Research from Harvard Business Review shows most companies do not respond to leads nearly fast enough—FNS answers live in under 2 seconds. Answering services typically take messages rather than booking appointments. FNS books directly into your calendar, sends SMS reminders, and collects reviews. See our full comparison.

Question 10

What's wrong with voicemail?

Accepted Answer

When calls go to voicemail, many callers simply move on to the next business. Clio's Legal Trends Report found that only 40% of law firms answered prospective client calls in a secret shopper study. FNS answers every call live—no delay, no missed opportunity.

Question 11

Do you work with law firms?

Accepted Answer

Yes. FNS works with law firms for intake calls, consultation scheduling, and after-hours coverage. The AI qualifies the matter type (personal injury, family law, estate planning, etc.), captures a brief summary, and books consultations. It does not give legal advice. We integrate with Google Calendar, HubSpot, Salesforce, and practice management systems with APIs (Clio, MyCase, etc.). See our Law & Legal solution page.

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