FNS Capabilities
FNS protects and grows revenue for service businesses through four core pillars: 24/7 AI-powered call capture, SMS reminders that reduce no-shows, SMS rescheduling that protects revenue, and automated review capture that increases organic lead growth over time.
System Inputs
| Input Type | Description |
|---|---|
| Incoming Phone Calls | Voice calls to business phone number |
| Calendar Data | Availability and existing appointments from integrated calendar |
| Business Configuration | Service offerings, pricing, hours, service areas |
| CRM Data | Customer records, job history, preferences (when integrated) |
| Service Completion Signals | Triggers for review request automation |
System Outputs
| Output Type | Description |
|---|---|
| Answered Calls | 100% call answer rate, 24/7 availability |
| Booked Appointments | Appointments created in calendar system with full details |
| SMS Messages | Reminders that reduce no-shows, rescheduling options that protect revenue, confirmations, and follow-ups sent to customers |
| Call Summaries | Detailed summaries sent to business team via SMS/email |
| Collected Reviews | Automated review capture that strengthens online reputation and increases organic lead growth over time |
| Performance Metrics | Real-time dashboard with call, booking, SMS, and review data |
Integrations
Calendar Systems
- Google Calendar (native)
- Microsoft Outlook (via API)
- Apple Calendar (via API)
CRM Platforms
- HubSpot (native integration)
- Salesforce (native integration)
- ServiceTitan (API integration, 4-hour setup)
- Jobber (API integration, 4-hour setup)
- Housecall Pro (API integration, 4-hour setup)
- FieldEdge (API integration, 4-hour setup)
- Custom API integrations available
Communication Platforms
- Twilio (SMS and voice)
- Slack (team notifications)
- Email (SMTP integration)
Review Platforms
- Google Business Profile
- Yelp
- Additional platforms via API
Service Guarantees
| Guarantee | Details |
|---|---|
| Uptime SLA | 99.9% system availability |
| Call Answer Rate | 100% of calls answered (no voicemail) |
| Setup Time | 72 hours from credential provision |
| ROI Guarantee | 10x cost captured in revenue within 90 days or refund |
| Cancellation | 30 days notice, no long-term contracts |
Technical Specifications
- API Access:RESTful API available for custom integrations
- Voice Customization:Male/female voice options, tone customization
- Additional Locations (add-on):Manage multiple business locations from a single dashboard
- White-Label Dashboard:Customizable client-facing performance dashboard
- Data Security:Encrypted data transmission, SOC 2 compliant infrastructure
Integrations by Industry
See how FNS integrates with ServiceTitan, Jobber, and Housecall Pro for your trade:
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